User guide

Troubleshooting
Calibration Problems
130
11342L-003 Rev. A 105SL User Guide 7/10/07
Calibration Problems
Table 14 identifies problems with calibration, the possible causes, and the recommended
solutions.
Table 14 • Calibration Problems
Problem Possible Cause Recommended Solution
Loss of printing
registration on labels.
Excessive vertical
drift in top-of-form
registration.
The platen roller is dirty. Clean the platen roller according to the
instructions in Clean the Printhead and Platen
Roller on page 114.
Media guides are positioned
improperly.
Ensure that the media guides are properly
positioned.
The Media type is set
incorrectly.
Set the printer for the correct media type
(non-continuous or continuous). See Set Media
Type on page 90.
The media is loaded incorrectly
or the media sensor is
positioned improperly.
Reload the media and ensure that the sensor in
use is properly positioned. See Adjust Media
Sensors on page 74.
Auto Calibrate failed. Media or ribbon is loaded
incorrectly.
Ensure that media and ribbon are loaded
correctly.
The sensors could not detect the
media or ribbon.
Manually calibrate the printer. See Calibrate
Media and Ribbon Sensor Sensitivity on page 97.
The sensors are dirty or
positioned improperly.
Ensure that the sensors are clean and properly
positioned.