User's Manual Part 4

96 Zebra ZXP Series 8 Card Printer User’s Manual P1013772-001 Rev. A ( Draft 1 )

Troubleshooting

Ethernet Issues

If both LEDs are off, the printer has not detected the presence of a network cable. To solve

the problem:

• Verify that the network cable is appropriate and has an RJ-45 connector.

• Remove the network cable from the printer. Plug the network cable back in until you hear

a positive click. Check the other end of the cable in the same manner. If the printer still

does not detect a cable, then continue.

• Connect the printer to a known good network. If the printer is still unable to detect the

network cable, contact Technical Support for assistance.