User's Manual Part 4

Troubleshooting
OCP Error Messages
P1013772-001 Rev. A ( Draft 1 ) Zebra ZXP Series 8 Card Printer User’s Manual 93
OUT OF RIBBON The print ribbon has run out Load a new roll of print ribbon
POLL TIMEOUT 17012
PRINTHEAD MOTION ERR Printhead did not move to proper position
during initialization
a. Power cycle the printer
b. Contact Zebra Technical Support
PRINTHEAD TOO COLD Printhead temperature out of proper
range (COLD)
Contact Zebra Technical Support
PRINTHEAD TOO HOT Printhead temperature out of proper
range (HOT)
Contact Zebra Technical Support
REJECT ERROR A problem during the reject process Contact Zebra Technical Support
RIB COLOR DETECT ERR Print ribbon is not installed correctly Reinstall the print ribbon
RIBBON ADC ERROR Possible hardware issue Contact Zebra Technical Support
RIBBON BEMF ERROR Problem with the Back EMF (BEMF) of
the ribbon motors
Contact Zebra Technical Support
RIBBON JAM The print ribbon is jammed a. Check the print ribbon
b. Reinstall the print ribbon
c. Repair the break in the print ribbon
and reinstall
RIBBON MOTION ERROR Ribbon not correctly responding to
motion commands
a. Check the print ribbon
b. Reinstall the print ribbon
c. Repair the break in the print ribbon
and reinstall
ROLLERS OVER TEMP Heated Rollers (used to transfer the
image from the Transfer Film to the
Card) are too hot for proper operation
Turn off power, and contact Zebra
Technical Support
ROLLERS UNDER TEMP Heated Rollers (used to transfer the
image from Transfer Film to Card) are
not hot enough for proper operation
Turn off power, and contact Zebra
Technical Support
STAGING 17008 a.
SYSTEM ERROR Internal logic error a. Power cycle the printer
b. Contact Zebra Technical Support
SYSTEM NOT READY A problem was detected during printer
start-up
a. Power cycle the printer
b. Contact Zebra Technical Support
TOP CUTTER FAIL
17019
TOP CUTTER STALL 17017
TOP HEATER FAIL 17013
TOP LAMINATE FEED 17005
TOP OVER TEMP 17015
TOP SENSOR FAIL 17021
TRANSFER ERROR A problem was detected during the
transfer process (print ribbon to film)
Contact Zebra Technical Support
WIFI COMM ERROR
19001
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION