User's Manual Part 4

92 Zebra ZXP Series 8 Card Printer User’s Manual P1013772-001 Rev. A ( Draft 1 )
Troubleshooting
OCP Error Messages
MAG READ ERROR • Encoding error
• Defective magnetic stripe
a. Ensure that you are using the correct
card type
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation (normally this will be with
the stripe down and toward the rear
of the printer)
c. Ensure that the cards are set-up
correctly in the printer driver
(coercivity setting)
d. Ensure that the data conforms to
ISO Specifications
e. Retry reading
MAG WRITE ERROR • Encoding error
• Defective magnetic stripe
a. Ensure that you are using the correct
card type
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation (normally this will be with
the stripe down and toward the rear
of the printer)
c. Ensure that the cards are set-up
correctly in the printer driver
(coercivity setting)
d. Ensure that the data conforms to
ISO Specifications
e. Retry writing
MID CARD JAM 17010 a.
MISSING HCB ERROR There is a problem with the Heater
Controller Board (HCB)
a. Power cycle the printer
b. Contact Zebra Technical Support
MISSING LAMINATOR 17001 a.
MISSING MAB An error occurred when reading the
RFID Tag by the MAB (Media
Authentication Board)
a. Check print ribbon orientation
b. Verify part number of the print ribbon
c. Power cycle the printer
d. Contact Zebra Technical Support
MOTOR VOLTAGE ERROR Incorrect voltage detected at one or
several motors in the unit
a. Power cycle the printer
b. Contact Zebra Technical Support
NO MAG STRIPE Mag stripe not detected a. Ensure that you are using the correct
card type
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation (normally stripe down and
toward the rear of the printer)
OUT OF CARDS • The Input Hopper is empty
• Card is stuck in Input Hopper
a. Load cards in the Input Hopper
b. Re-seat the Input Hopper
OUT OF FILM The Transfer Film has run out Load new roll of Transfer Film
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION