User's Manual Part 4

Troubleshooting
OCP Error Messages
P1013772-001 Rev. A ( Draft 1 ) Zebra ZXP Series 8 Card Printer User’s Manual 91
FILM MOTION ERROR Transfer Film not correctly responding to
motion commands
a. Check the Transfer Film
b. Reinstall the Transfer Film
c. Power cycle the printer
d. Contact Zebra Technical Support
FW UPGRADE ERROR Invalid firmware version selected Verify the version, and retry updating the
firmware
GENERAL MEMORY
ERROR
There is a problem when accessing
memory
a. Power cycle the printer
b. Contact Zebra Technical Support
HCB BULB ERROR The Heater Controller Board (HCB) is
unable to pulse the upper and lower
heaters to bring the upper and lower
rollers to the proper temperature
Contact Zebra Technical Support
HCB SENSOR ERROR The Heater Controller Board (HCB) is
unable to detect temperature of the
upper or lower rollers
Contact Zebra Technical Support
INVALID BOT LAMINATE 17030
INVALID CARD TYPE Encoding error a. Ensure that you are using the correct
card type
b. In the Encoding tab of the driver
Printing Preferences, check that the
settings are correct for the cards you
are using
c. Ensure that the data conforms to
ISO Specifications
d. Retry writing and reading
INVALID FILM Transfer Film does not match the printer a. Verify the part number of the Transfer
Film is correct on OCP
b. Power cycle the printer
INVALID RIBBON Print ribbon does not match the printer a. Verify the part number of the print
ribbon is correct on OCP
b. Power cycle the printer
INVALID TOP LAMINATE 17029
LAMINATE
REGSITRATION
17007
LAMINATOR COVER
OPEN
17038
LAMINATOR FAILED INIT 17002
LAMINATOSTANDBY 17037
LAMINATOR WARMING 17036
LATE CARD JAM 17011
MAG MOTION ERROR Mag card positioning error encountered Retry writing and reading
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION