User's Manual Part 4

90 Zebra ZXP Series 8 Card Printer User’s Manual P1013772-001 Rev. A ( Draft 1 )
Troubleshooting
OCP Error Messages
OCP Error Messages
ERROR MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
BOTTOM CUTTER FAIL
17020
BOTTOM CUTTER STALL 17018
BOTTOM HEATER FAIL 17014
BOTTOM LAMINATE FEED 17006
BOTTOM OVER TEMP 17016
BOTTOM SENSOR FAIL 17022
CARD CLEAN ERROR Faulty Card Cleaning Roller (if error
during single card feed) or Card Cleaning
Cartridge (if cards fed from Input Hopper)
Replace the Card Cleaning Roller or
Card Cleaning Cartridge, as appropriate
CARD FEED ERROR Card is jammed in Input Hopper a. Clear the card jam in the Input
Hopper, and re-seat the Input Hopper
b. Ensure that cards are not stuck
together and that they are the correct
thickness (30 - 40 mil)
CARD JAM Card is jammed in Card Transport or
Transfer Station
Check the card path:
a. Idler Roller Assembly (open door)
b. Transfer Station (rotate the eject
roller CCW)
CARD NOT DETECTED Card did not reach card sensor or is
jammed in Input Hopper or
Card Transport
a. Clear the card jam in the Input
Hopper, and re-seat the Input Hopper
b. Ensure that cards are not stuck
together and that they are the correct
thickness
c. Check Idler Roller Assembly
(open door)
CARD NOT INSERTED Card was not fed into Single Card
Feed Slot within nominal 30-second
period
Retry and feed card into the Single Card
Feed Slot, or cancel the operation
COVER OPEN Door is ajar Verify the Door is completely closed
EARLY CARD JAM
17009
EEPROM PARAMS
CORRUPT
17024
EMI TEST 17039
EP SCRIPT ERROR Internal logic error a. Power cycle the printer
b. Contact Zebra Technical Support
ETHERNET COMM
ERROR
18001
FAN FAIL 17023
FILM JAM The Transfer Film is jammed a. Check the Transfer Film
b. Reinstall the Transfer Film
c. Repair the break in the Transfer Film
and reinstall