User's Manual Part 3

Troubleshooting
Troubleshooting Checklists
138
P1009874-001 Xi4 User Guide 2/23/09
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
 Is there an error message on the LCD? If yes, see LCD Error Messages on page 139.
 Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensor Sensitivity on page 109.
 Is the
CHECK RIBBON light on when ribbon is loaded properly? If yes, see Calibrate
Media and Ribbon Sensor Sensitivity on page 109.
 Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 143.
 Are you experiencing communications problems? If yes, see Communications Problems
on page 148.
If the labels are not printing or advancing correctly, review this checklist:
 Are you using the correct type of labels? Review the types of label in Types of Media
on page 29.
 Are you using a label that is narrower than the maximum print width? See Set Print Width
on page 102.
 Review the label- and ribbon-loading illustrations in Print Modes and Printer Options
on page 34 and Load Ribbon on page 74.
 Does the printhead need to be adjusted? See Adjust Printhead Pressure and Toggle
Position on page 88 for more information.
 Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 109 for more information.
If none of the above suggestions correct the problem, review this checklist:
 Perform one or more of the self-tests given in Printer Diagnostics on page 152. Use the
results to help identify the problem.
 If you are still having problems, see Contacts on page 11 for customer support
information.