User's Manual

EZ320 User Guide

4. Partial or missing print:

• Check media alignment.

• Clean printhead.

• Ensure Media Cover is properly closed and latched.

5. No print:

• Replace battery.

• Check cable to terminal.

• (Bluetooth units only) Re-Pair Bluetooth connection with

Master device.

6. Reduced battery life:

• Check battery date code — if battery is one to two years

old, short life may be due to normal aging.

• Recharge or replace battery.

7. Flashing Amber indicator:

• Check that media is loaded and that printhead is closed and

securely latched.

• If media is present and latch is closed, indicates that no

application is present or application is corrupted. Program

must be re-loaded.

8. Communication Error:

• (Bluetooth units only) Check that media is loaded, head is

closed and blue communication link light is on.

•(USB) Replace cable to terminal.

9. Label Jam:

• Open media cover.

• Use Isopropyl alcohol to clean printer in area of jammed

label.

10. Battery Pack Is Hard to Install

• Do not force the battery into place.

• Verify you are seating the battery properly in the battery

compartment.