User's Manual

: UWD-3100 DartWand Software User Guide 1.0 19
7 Troubleshooting
The following table suggests solutions to the most common problems.
Problem Suggested Solution
The DartWand Installer does not
complete or displays an error
message.
Make sure the USB driver is installed properly. To manually install
the USB driver:
1. Open the folder containing the original DartWand software installer.
2. Open the Driver subfolder.
3. Double-click the CP210x_VCP_Win2K_XP_S2K3.exe file to run the
driver installer.
The Connect dialog box opens,
displaying the following message:
"The DartWand software is not
communicating with the UWB
Configurator. Please verify the
device is connected via a USB port
then click 'Connect'."
1. Make sure a USB cable properly connects the DartWand hardware to
the computer.
2. In the Connect dialog box, click Connect.
3. If this does not work, do the following:
• Click the Gear icon
.
• From the drop-down list, select the mapped COM port.
• Click Connect again.
If this still does not work, try re-installing the DartWand drivers.
Retry errors occur during tag
configuration.
On the Inventory tab, increase the UWB range. If the UWB range is
set too low, DartWand does not detect UWB responses. See also
Viewing UWB tag inventory (on page 9).