User's Manual

121
Troubleshooting
Miscellaneous Printer Problems
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A
Miscellaneous Printer Problems
Table 20 identifies miscellaneous problems with the printer, the possible causes, and the
recommended solutions.
Table 20 • Miscellaneous Printer Problems
Problem Possible Cause Recommended Solution
The LCD displays a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
1. Press SETUP/EXIT to enter configuration
mode.
2. Press
MINUS (-).
The printer displays the
LANGUAGE
parameter in the current language. Even if
you cannot recognize the characters
displayed, you can still scroll to another
language.
3. Press
SELECT to select the parameter.
4. Press
PLUS (+) or MINUS (-) to scroll
through the choices until you find a language
that you can read.
5. Press
SETUP/EXIT.
The LCD displays
SAVE CHANGES
in the
original language.
6. Press
SETUP/EXIT again to exit
configuration mode and save the changes
(if the language does not change, you may
need to scroll to a different save option by
pressing
PLUS (+) or MINUS (-) in the
previous step).
7. Repeat this process, if necessary, until you
reach the desired language.
The LCD is missing
characters or parts of
characters
The LCD may need replacing. Call a service technician.
Changes in
parameter settings
did not take effect
Parameters are set incorrectly. 1. Set parameters and save permanently.
2. Turn the printer off (
O) and then on (I).
A command turned off the
ability to change the parameter.
Refer to the ZPL Programming Guide, or call a
service technician.
A command changed the
parameter back to the previous
setting.
Refer to the ZPL Programming Guide, or call a
service technician.
Refer to the Programming Guide for the printer
language being used, or call a service technician.
If the problem continues, there
may be a problem with the
main logic board.
Call a service technician.
Troubleshooting
Miscellaneous Printer Problems
122
79695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08
While in Peel-Off
mode, media liner
wraps around the
platen roller.
You are using perforated media,
which is not recommended for
Peel-Off mode.
While operating in Peel-Off mode, use media
that is not perforated.
The printer fails to
calibrate or detect the
top of the label.
The printer was not calibrated
for the label being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 84.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 74.
The driver or software
configuration is not set
correctly.
Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 84.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 74.
All lights are on, but
nothing displays on
the LCD, and the
printer locks up.
Internal electronic or firmware
failure.
Call a service technician.
The printer locks up
while running the
Power-On Self Test.
Main logic board failure. Call a service technician.
The printer prints
VOID on every label
that I try to print.
The printer is set for RFID
operation, but you are not using
RFID labels.
Switch to RFID labels, or remove the RFID
commands from your label formats.
Table 20 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution