User's Manual

111
Troubleshooting
LCD Error Messages
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A
LCD Error Messages
The LCD displays messages when there is an error. See Table 15 for LCD errors, the possible
causes, and the recommended solutions.
Table 15 • LCD Error Messages
LCD Display/
Printer Condition
Possible Cause Recommended Solution
The ERROR light flashes.
The printhead was replaced with
one that is not a genuine Zebra™
printhead.
Install a genuine Zebra™ printhead.
The printer stops; the
ERROR light flashes.
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly. See Load
Ribbon on page 55.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.
1. Load ribbon correctly. See Load
Ribbon on page 55.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 84.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly. See Load
Media on page 41.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 84.
In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.
1. Print a sensor profile. See Print
Sensor Profile on page 83. The
ribbon out threshold (marked by
the word
RIBBON) is likely too
high, above the black area that
indicates where the ribbon is
detected.
2. Calibrate the sensors or load
printer defaults. See Calibrate
Media and Ribbon Sensor
Sensitivity on page 84 or LOAD
DEFAULTS on page 65.
ERROR CONDITION
INVALID HEAD
ERROR CONDITION
RIBBON OUT
Troubleshooting
LCD Error Messages
112
79695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08
The ERROR light flashes.
Ribbon is loaded, but the printer is
set for direct thermal mode.
Ribbon is not required with direct
thermal media. If you are using direct
thermal media, remove the ribbon. This
error message will not affect printing.
If you are using thermal transfer media,
which requires ribbon, set the printer
for Thermal Transfer mode. See Select
Print Method on page 75.
The printer stops; the
ERROR light flashes.
The media is not loaded or is
loaded incorrectly.
Load media correctly. See Load Media
on page 41.
Misaligned media sensor. Check position of the media sensor.
The printer is set for
noncontinuous media, but
continuous media is loaded.
Install proper media type, or reset
printer for current media type and
perform calibration.
The printer stops; the
ERROR light flashes.
The printhead is not fully closed. Close printhead completely.
The head open sensor is not
working properly.
Call a service technician.
The ERROR light flashes.
The printhead has a faulty
thermistor.
Call a service technician.
The printer stops; the
ERROR light is on; the
printer cycles through these
three messages.
Caution • An improperly connected printhead data or power cable
can cause these error messages. The printhead may be hot
enough to cause severe burns. Allow the printhead to cool.
The printhead data cable is not
properly connected.
Caution • Turn off (O) the printer
before performing this procedure.
Failure to do so can damage the
printhead.
1. Turn off (O) the printer.
2. Disconnect and reconnect the data
cable to the printhead.
3. Ensure that the cable connector is
fully inserted into the printhead
connector.
4. Turn on (
I) the printer.
The printhead has a faulty
thermistor.
Call a service technician.
Table 15 • LCD Error Messages (Continued)
LCD Display/
Printer Condition
Possible Cause Recommended Solution
WARNING
RIBBON IN
ERROR CONDITION
PAPER OUT
ERROR CONDITION
HEAD OPEN
THERMISTOR
FAULT
WARNING
HEAD COLD
THERMISTOR
FAULT
ERROR CONDITION
HEAD ELEMENT BAD