User's Manual

5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A
6
Troubleshooting
This section provides information about errors that you might need to troubleshoot. Assorted
diagnostic tests are included.
Contents
Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Calibration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Miscellaneous Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
FEED and PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
110
Troubleshooting
Troubleshooting Checklists
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
 Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensor Sensitivity on page 84.
 Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see Calibrate
Media and Ribbon Sensor Sensitivity on page 84.
 Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 115.
 Are you experiencing communications problems? If yes, see Communications Problems
on page 119.
If the labels are not printing or advancing correctly, review this checklist:
 Are you using the correct type of labels? Review the types of label in Types of Media
on page 33.
 Are you using a label that is narrower than the maximum print width? See Set Print Width
on page 75.
 Review the label- and ribbon-loading illustrations in Load Media on page 41 and Load
Ribbon on page 55.
 Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 61 for
more information.
 Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 84 for more information.
If none of the above suggestions correct the problem, review this checklist:
 Perform one or more of the self-tests given in Printer Diagnostics on page 123. Use the
results to help identify the problem.
 If you are still having problems, see Contacts on page 11 for customer support
information.