User's Manual

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ZM™ Series/RZ™ Series

Industrial/Commercial Printer

User Guide

therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the

printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators

may be subject to civil liability.

This product may contain ZPL

, ZPL II

, and ZebraLink™ programs; Element Energy Equalizer

Circuit; E

3®

; and

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element

Energy Equalizer Circuit, and E

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark

information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Corporation and its subsidiaries

(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the

equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other

parties for any other purpose without the express, written permission of Zebra Technologies Corporation.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation.

All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering

specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right

to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation,

production, or delivery of the accompanying product (including hardware and software) be liable for any damages

whatsoever (including, without limitation, consequential damages including loss of business profits, business

interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such

product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some

jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation

or exclusion may not apply to you.

Part Number: 79695L-002 Rev. A

Summary of content (74 pages)

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© 2008 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability. This product may contain ZPL®, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit; E3®; and Monotype Imaging fonts.
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Declaration of Conformity 3 4 Compliance Information Compliance Information Compliance Information FCC Compliance Statement This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and Declaration of Conformity 2. This device must accept any interference received, including interference that may cause undesired operation.
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6 Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Provide a Data Source . . . . .
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Contents Control Panel Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to View or Modify Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Printer Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 69 69 70 5 • Routine Maintenance .
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10 About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to operate or to troubleshoot problems with the printer. About This Document How This Document Is Organized The User Guide is set up as follows: This section provides you with contact information, document structure and organization, and additional reference documents. Contents Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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About This Document Contacts Contacts 11 About This Document Document Conventions Document Conventions You can contact Zebra Technologies Corporation at the following: The following conventions are used throughout this document to convey certain information. Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location.
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13 About This Document Document Conventions About This Document Document Conventions Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. Figure 1 provides an example.
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Introduction External View 1 External View Figure 2 and Figure 3 show the components and connections on the outside of the printer. Introduction Figure 2 • Front of Printer 2 1 This section shows the operational controls and location of major components used when loading media. 1 2 Control panel Media door Contents External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Media Compartment . . . . . . . . . . . . . . .
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Introduction Printer Media Compartment Printer Media Compartment 17 Introduction Control Panel Control Panel Figure 4 shows the components inside the media compartment of your printer. Depending on installed options, your printer may look slightly different. The control panel contains the lights that indicate basic operation and the buttons that you may need to press during basic operation. The control panel buttons and lights are labeled in Figure 5.
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19 Introduction Control Panel Introduction Control Panel Control Panel Buttons Control Panel Lights Table 1 • Control Panel Buttons Table 2 • Control Panel Lights Button Function Light Status Indication FEED Forces the printer to feed one blank label each time the button is pressed. • Printer not printing: one blank label immediately feeds. • Printing: one blank label feeds after the current batch of labels is complete. POWER Off The printer is off, or no power is applied.
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Introduction Printer Language Modes 21 22 Introduction Printer Language Modes Printer Language Modes Depending on how your printer was ordered, it came from the factory with firmware that operates in or allows you to use certain commands for one of the following printer languages: • Zebra Programming Language (ZPL®) Notes • ___________________________________________________________________ __________________________________________________________________________ _____________________________________
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Printer Setup Before You Begin 2 Before You Begin Review this checklist, and resolve any issues before you set up or use your printer. Printer Setup Unpack and Inspect the Printer Have you unpacked the printer and inspected it for damage? If you have not, see Unpack and Inspect the Printer on page 25. Select a Site Have you selected an appropriate location for the printer? If you have not, see Select a Site for the Printer on page 26.
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Printer Setup Handling the Printer Handling the Printer 25 Printer Setup Select a Site for the Printer Select a Site for the Printer This section describes how to handle your printer. Consider the following when selecting an appropriate location for your printer. Unpack and Inspect the Printer Select a Surface When you receive the printer, immediately unpack it and inspect for shipping damage.
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Printer Setup Select a Data Communication Interface Select a Data Communication Interface 27 28 Printer Setup Select a Data Communication Interface Data Cables and Wireless Cards Table 5 provides basic information about data communication interfaces that you can use to connect your printer to a computer. You may send label formats to the printer through any data communication interface that is available.
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Printer Setup Select a Data Communication Interface 29 30 Printer Setup Select a Data Communication Interface Table 6 • Connecting the Printer to a Computer or Network (Continued) Table 6 • Connecting the Printer to a Computer or Network (Continued) Interface Connection and Configuration Interface Connection and Configuration IEEE 1284 Bidirectional Parallel No additional configuration is necessary.
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Printer Setup Connect the Printer to a Power Source Connect the Printer to a Power Source 31 32 Printer Setup Connect the Printer to a Power Source Power Cord Specifications The AC power cord must have a three-prong female connector on one end that plugs into the mating AC power connector at the rear of the printer. If a power cable was not included with your printer, refer to Power Cord Specifications on page 32.
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Printer Setup Types of Media 33 34 Printer Setup Types of Media Types of Media Table 7 • Roll and Fanfold Media Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous Media Type high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy.
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Printer Setup Ribbon Overview 35 36 Printer Setup Ribbon Overview 4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label? Ribbon Overview Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be. If ink from the ribbon... Then...
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Operations Print Modes and Printer Options 3 Print Modes and Printer Options The printer can use different print modes and options for label removal (Table 8). Use a print mode that matches the media being used and the printer options available. For more information on the types of media, see Types of Media on page 33. To select a print mode, see Select Print Mode on page 73.
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39 Operations Print Modes and Printer Options Operations Print Modes and Printer Options Media Paths Table 9 • Media Paths for Print Modes with Various Printer Options (Continued) Table 9 shows the media paths for print mode and printer option combinations using roll media. Fanfold media uses the same print modes and printer options as roll media.
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41 Operations Load Media Operations Load Media 3. Insert media into the printer. Follow the instructions for roll or fanfold media, as Load Media appropriate. The beginning steps for loading media apply to all printers, including those that have the peel-off, liner take-up, cutter, or rewind option. When you have completed these beginning steps, continue with the media loading instructions for the print mode and printer options that apply to you.
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43 Operations Load Media Operations Load Media Fanfold Media (Continued) Roll Media (Continued) e. Slide in the media supply guide until it touches the edge of the roll. d. Additional Steps for Tear-Off Mode After completing Beginning Steps for all Print Modes and Printer Options on page 41, continue with this section to operate the printer in Tear-Off mode. Flip up the media supply guide. To operate the printer in Tear-Off mode, complete these steps: 1.
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45 Operations Load Media Operations Load Media 3. Push down the peel-off mechanism release lever to open the peel assembly. Additional Steps for Peel-Off Mode (with or without Liner Take-Up) After completing Beginning Steps for all Print Modes and Printer Options on page 41, continue with this section to operate the printer in Peel-Off mode with or without liner take-up. Your printer must have the Peel option, the Liner Take-Up option, or the Rewind option installed.
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47 Operations Load Media Operations Load Media Rewind Option (Continued) b. Loosen the thumbscrew on the rewind media guide. c. Slide the rewind media guide all the way out, and then fold it down. d. 79695L-002 Rev. A Slide an empty core onto the rewind spindle. Liner Take-Up Option (Continued) b. c. ZM™ Series/RZ™ Series User Guide Rewind Option (Continued) Push the liner back until it touches the back plate of the liner take-up spindle assembly. e.
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49 Operations Load Media Operations Load Media 6. Caution • Use the peel release lever and your right hand to close the peel assembly. Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers. Additional Steps for Cutter or Delayed Cut Mode After completing Beginning Steps for all Print Modes and Printer Options on page 41, continue with this section to operate the printer in Cutter or Delayed Cut mode.
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51 Operations Load Media Operations Load Media 4. Close the printhead assembly. 2. Feed the media over the peel assembly (1). 1 3. Feed the media under the media alignment roller (1). 5. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Cutting begins automatically. Additional Steps for Rewind Mode After completing Beginning Steps for all Print Modes and Printer Options on page 41, continue with this section to operate the printer in Rewind mode.
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53 Operations Load Media Operations Load Media 6. Slide an empty core onto the rewind spindle. 10. Slide in the media guide until it touches the outer edge of the media. 7. Wrap the media around the core and turn the rewind spindle counterclockwise to tighten the media. Ensure that the edge of the media is flush against the backplate of the rewind spindle. 11. Set the printer to Rewind mode. See Select Print Mode on page 73 for instructions. 12. Close the printhead assembly. 8.
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Operations Load Ribbon 55 56 Operations Load Ribbon Load Ribbon Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution.
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Operations Load Ribbon 57 58 Operations Load Ribbon 3. Insert the ribbon into the printer. In this step, follow the instructions for the Thermal 4. Close the printhead assembly. Transfer option installed in your printer. Ribbon Coated Outside (black ribbon spindle) Ribbon Coated Inside (gray ribbon spindle) a. Hold the ribbon with the loose end unrolling clockwise. a. Hold the ribbon with the loose end unrolling counterclockwise. b.
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Operations Load Ribbon Operations Calibrate the Printer Calibrate the Printer Remove Used Ribbon To remove used ribbon, complete these steps: 1. 59 Auto Calibration Caution • Do not cut the ribbon directly on the ribbon take-up spindle. Doing so may damage the spindle. By default, the printer automatically calibrates on power up or when the printhead is closed. During auto calibration, the printer determines the label length and sensor settings.
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Operations Adjust Printhead Pressure 61 62 Operations Adjust Printhead Pressure Adjust Printhead Pressure Table 11 • ZM600 Printhead Pressure You may need to adjust printhead pressure if printing is too light on one side, if you use thick media, or if the media drifts from side to side during printing. Media Width Inside Dial Outside Dial 2 in. (50 mm) 6 1 See Figure 10.
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Configuration Setup Mode 4 Setup Mode After you have installed the media and ribbon and the Power-On Self Test (POST) is complete, the control panel displays PRINTER READY. You may now set printer parameters for your application using the control panel display and the buttons directly below it. If it becomes necessary to restore the initial printer defaults, see FEED and PAUSE Self Test on page 129.
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65 Configuration Setup Mode Configuration Change Password-Protected Parameters Change Password-Protected Parameters Exit Setup Mode Certain parameters, including the communication parameters, are password-protected by factory default. To leave Setup mode, complete these steps: 1. Press SETUP/EXIT. The LCD displays SAVE CHANGES. Caution • Do not change password-protected parameters unless you have a complete understanding of the parameters’ functions.
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Configuration Print a Configuration Label Print a Configuration Label 67 Configuration Print a Network Configuration Label Print a Network Configuration Label A configuration label lists the printer settings that are stored in configuration memory. After you load the media, print a configuration label as a record of your printer’s current settings. Keep the label to use when troubleshooting printing problems.
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Configuration Control Panel Parameters Control Panel Parameters 69 70 Configuration Control Panel Parameters Standard Printer Parameters Use the LCD on the control panel to view and adjust printer settings. Table 12 shows parameters in the order in which they are displayed when you press PLUS (+) after entering Setup mode.
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Configuration Control Panel Parameters 71 72 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 2 of 26) Parameter Table 12 • Printer Parameters (Page 3 of 26) Parameter Action/Explanation Adjust Print Speed Adjusts the speed for printing a label (given in inches per second). Slower print speeds typically yield better print quality. Print speed changes take effect upon exiting Setup mode.
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Configuration Control Panel Parameters 73 74 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 5 of 26) Table 12 • Printer Parameters (Page 4 of 26) Parameter Parameter Action/Explanation Select Print Mode This parameter tells the printer how printed labels will be removed. Make sure that you select a print mode that is compatible with your printer and printer options.
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Configuration Control Panel Parameters 75 76 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 6 of 26) Parameter Table 12 • Printer Parameters (Page 7 of 26) Parameter Action/Explanation Select Print Method The print method parameter tells the printer the method of printing that you want to use: direct thermal (no ribbon) or thermal transfer (using thermal transfer media and ribbon).
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Configuration Control Panel Parameters 77 78 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 8 of 26) Parameter Table 12 • Printer Parameters (Page 9 of 26) Parameter Action/Explanation Set Early Warning for Maintenance When this feature is enabled, the printer provides warnings when the printhead needs to be cleaned. Set Printhead Life for Early Warning This parameter appears only when Early Warning for Maintenance is enabled.
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Configuration Control Panel Parameters 79 80 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 11 of 26) Table 12 • Printer Parameters (Page 10 of 26) Parameter Parameter Action/Explanation Print Counter Readings Prints a label that lists the odometer readings for the following: • the non-resettable counter • the two user-controlled counters • the Early Warning for Maintenance counters, which indicate when the printhead was last cleaned and the printhead life If the Early Wa
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Configuration Control Panel Parameters 81 82 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 13 of 26) Table 12 • Printer Parameters (Page 12 of 26) Parameter APL-I only Parameter Action/Explanation Print Quality Test Label A print quality test label contains test bar codes and relevant printer settings. APL-I only To print this label: Default Value: 0 1. Press SELECT to select the parameter. 2. Press PLUS (+) to select PRINT. 3.
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Configuration Control Panel Parameters 83 84 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 15 of 26) Table 12 • Printer Parameters (Page 14 of 26) Parameter Parameter Action/Explanation Initialize Flash Memory This option erases all previously stored information from Flash memory. Calibrate Media and Ribbon Sensor Sensitivity Use this procedure to adjust sensitivity of media and ribbon sensors. Important • Follow this procedure exactly as presented.
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Configuration Control Panel Parameters 85 86 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 16 of 26) Parameter Table 12 • Printer Parameters (Page 17 of 26) Parameter Action/Explanation Set Parallel Communications Select the communications port that matches the one being used by the host computer. Set Data Bits This setting applies only when the serial port is used.
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Configuration Control Panel Parameters 87 88 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 19 of 26) Table 12 • Printer Parameters (Page 18 of 26) Parameter APL-I only Parameter Action/Explanation Default Value: ON Selections: ON, OFF Default Value: NORMAL MODE Selections: NORMAL MODE, DIAGNOSTICS To change the value shown: 1. Press SELECT to select the parameter. 2. Press PLUS (+) or MINUS (-) to toggle between the options. 3.
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Configuration Control Panel Parameters 89 90 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 21 of 26) Table 12 • Printer Parameters (Page 20 of 26) Parameter ZPL and XML only Parameter Action/Explanation Set Delimiter Character The delimiter character is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. See the ZPL Programming Guide for more information.
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Configuration Control Panel Parameters 91 92 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 23 of 26) Table 12 • Printer Parameters (Page 22 of 26) Parameter Parameter Action/Explanation Select Backfeed Sequence This parameter sets when label backfeed occurs after a label is removed in some print modes. It has no effect in Rewind mode. This setting is superseded by ~JS when received as part of a label format (see the ZPL Programming Guide for more information).
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Configuration Control Panel Parameters 93 94 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 25 of 26) Table 12 • Printer Parameters (Page 24 of 26) Parameter See next column Parameter Action/Explanation View Sensor Settings These parameters are automatically set during the calibration procedure and should be changed only by a qualified service technician. Refer to the ZPL II Programming Guide for information on these parameters.
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Configuration Control Panel Parameters 95 96 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 26 of 26) Parameter Notes • ___________________________________________________________________ Action/Explanation Select the Display Language This parameter changes the language displayed on the LCD. Each language selection is displayed in the language itself.
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5 Routine Maintenance Replacing Printer Components Replacing Printer Components Some printer components, such as the printhead and platen roller, may wear out over time and can be replaced easily. Regular cleaning may extend the life of some of these components. See Cleaning Schedule and Procedures on page 99 for the recommended cleaning intervals.
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Routine Maintenance Cleaning Schedule and Procedures Cleaning Schedule and Procedures 99 Routine Maintenance Cleaning Procedures Clean the Printhead and Platen Roller You can minimize printhead wear and maintain print quality with regular preventive measures. Over time, the movement of media or ribbon across the printhead wears through the protective ceramic coating, exposing and eventually damaging the print elements (dots).
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101 Routine Maintenance Cleaning Procedures Routine Maintenance Cleaning Procedures 4. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool. solvent to evaporate. Caution • Before touching the printhead assembly, discharge any built-up static electricity by touching the metal printer frame or by using an antistatic wriststrap and mat.
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Routine Maintenance Cleaning Procedures Clean the Media Compartment and Sensors 103 Routine Maintenance Cleaning Procedures Clean the Cutter Module If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter. To clean the media compartment and sensors, complete these steps: 1. Brush or vacuum any accumulated paper lint and dust away from the media and ribbon Caution • For personnel safety, always power off and unplug the printer before performing this procedure. paths.
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105 Routine Maintenance Cleaning Procedures Routine Maintenance Routine Maintenance for the Rewind Option 4. See Figure 17. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the upper cutting surface (1) and the cutter blade (2). In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.
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107 Routine Maintenance Routine Maintenance for the Rewind Option Routine Maintenance Routine Maintenance for the Rewind Option Adjust Media Alignment for Rewind Option 4. Slide the rewind media guide all the way out, and then fold it down. The instructions below apply only if the printer has a Rewind option. The liner should be installed flush against the backplate of the rewind spindle to prevent the media/backing from winding too loosely. Perform the adjustments in the order given.
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6 Troubleshooting Troubleshooting Checklists Troubleshooting Checklists If an error condition exists with the printer, review this checklist: Troubleshooting Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 84. Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 84.
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Troubleshooting LCD Error Messages 111 112 Troubleshooting LCD Error Messages LCD Error Messages Table 15 • LCD Error Messages (Continued) The LCD displays messages when there is an error. See Table 15 for LCD errors, the possible causes, and the recommended solutions. WARNING RIBBON IN Table 15 • LCD Error Messages LCD Display/ Printer Condition ERROR CONDITION INVALID HEAD Possible Cause Recommended Solution The printhead was replaced with one that is not a genuine Zebra™ printhead.
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Troubleshooting LCD Error Messages 113 114 Troubleshooting LCD Error Messages Table 15 • LCD Error Messages (Continued) LCD Display/ Printer Condition WARNING HEAD COLD The printer prints while the ERROR light flashes. Possible Cause Table 15 • LCD Error Messages (Continued) Recommended Solution Caution • An improperly connected printhead data or power cable can cause this error message. The printhead may be hot enough to cause severe burns. Allow the printhead to cool.
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Troubleshooting Print Quality Problems 115 116 Troubleshooting Print Quality Problems Print Quality Problems Table 16 • Print Quality Problems (Continued) Table 16 identifies problems with print quality, the possible causes, and the recommended solutions. Problem Possible Cause Recommended Solution Wrinkled ribbon Ribbon was fed through the ribbon system incorrectly. Load the ribbon correctly. See Load Ribbon on page 55. Incorrect burn temperature.
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Troubleshooting Print Quality Problems Possible Cause Vertical drift in top-of-form position The printer is out of calibration. Recalibrate the printer. Vertical image or label drift The bar code printed on a label does not scan. 5/12/08 Troubleshooting Calibration Problems Calibration Problems Table 16 • Print Quality Problems (Continued) Problem 117 Recommended Solution Table 17 identifies problems with calibration, the possible causes, and the recommended solutions.
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Troubleshooting Communications Problems Communications Problems 119 Troubleshooting Ribbon Problems Ribbon Problems Table 18 identifies problems with communications, the possible causes, and the recommended solutions. Table 19 identifies problems that may occur with ribbon, the possible causes, and the recommended solutions.
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Troubleshooting Miscellaneous Printer Problems 121 122 Troubleshooting Miscellaneous Printer Problems Miscellaneous Printer Problems Table 20 • Miscellaneous Printer Problems (Continued) Table 20 identifies miscellaneous problems with the printer, the possible causes, and the recommended solutions.
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Troubleshooting Printer Diagnostics Printer Diagnostics 123 124 Troubleshooting Printer Diagnostics CANCEL Self Test Self tests and other diagnostics provide specific information about the condition of the printer. The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the printer. The most commonly used are the Power-On and the CANCEL self tests. The CANCEL self test prints a configuration label (Figure 18).
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Troubleshooting Printer Diagnostics PAUSE Self Test 125 126 Troubleshooting Printer Diagnostics FEED Self Test This self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies or to determine if any printhead elements are not working. Figure 19 shows a sample printout. Different types of media may require different darkness settings.
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Troubleshooting Printer Diagnostics 127 128 Troubleshooting Printer Diagnostics 4. See Figure 21 and Table 21. Inspect the test labels and determine which one has the best Table 21 • Judging Bar Code Quality print quality for your application. If you have a bar code verifier, use it to measure bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test.
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Troubleshooting Printer Diagnostics FEED and PAUSE Self Test 129 130 Troubleshooting Printer Diagnostics Communications Diagnostics Test Performing this self test temporarily resets the printer configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory. If the factory default values are permanently saved, a media calibration procedure must be performed.
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Troubleshooting Printer Diagnostics 131 132 Troubleshooting Printer Diagnostics Sensor Profile Notes • ___________________________________________________________________ Use the sensor profile label to troubleshoot the following types of problems: • If the media sensor experiences difficulty in determining gaps (web) between labels. • If the media sensor incorrectly identifies preprinted areas on a label as gaps (web). • If the ribbon sensor cannot detect ribbon.
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Specifications General Specifications 7 General Specifications Specifications General Specifications ZM400/RZ400 Height 13.3 in. 338 mm 13.3 in. Width 10.9 in. 278 mm 13.4 in. 341 mm Depth 18.7 in. 475 mm 18.7 in. 475 mm Weight (without options) 32.4 lbs. 15 kg 34.7 lbs. 16 kg Electrical 90-265 VAC, 48-62 Hz, 5 Amps (fused) Temperature Relative Humidity This section provides the features of and specifications for the printer.
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Specifications Printing Specifications Printing Specifications Printing Specifications Print resolution ZM400/RZ400 ZM600/RZ600 203 dots/in. 8 dots/mm 203 dots/in. 8 dots/mm 300 dots/in. 12 dots/mm 300 dots/in. 12 dots/mm 600 dots/in. 24 dots/mm N/A N/A 203 dots/in. 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm 300 dots/in. 0.0033 in. x 0.0039 in. 0.084 mm x 0.099 mm 0.0033 in. x 0.0039 in. 0.084 mm x 0.099 mm 600 dots/in. 0.0016 in. x 0.
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Specifications Media Specifications Media Specifications Minimum Maximum Label width Minimum Maximum Specifications Ribbon Specifications Ribbon Specifications Media Specifications Label length 137 ZM400/RZ400 Ribbon can be wound with the coated side on the inside or outside. The ribbon used must match the Thermal Transfer option installed.
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Specifications Printer Options 139 140 Specifications Printer Options Printer Options Notes • ___________________________________________________________________ Option ZM400/RZ400 ZM600/RZ600 Cutter X X Peel-off X X Liner take-up X Not available Factory-installed 64 MB (58 MB user available) Flash memory X X 300 dpi printhead X X 600 dpi printhead X Not available Rewind X X External print server (10/100 or 10base-T) X X Internal print server (10base-T) X X Wireless print s
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142 Index A C adhesive test for ribbon coating, 35 adjustments label left side, 91 left position, 92 media alignment for rewind, 108 print darkness, 70 printhead pressure, 61 tear-off position, 72 APL-D set Module A storage device, 73 set Module B storage device, 74 setting compatibility mode, 73 setting control codes, 73 APL-I adjust label left position, 91 print stored format, 82 print stored page, 81 set printer resolution, 74 status response, 87 auto calibration, 60 calibration media and ribbon sen
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Index H cycling with other messages, 112 displayed alone, 113 displaying alone, 113 HEAD ELEMENT BAD message, 112 HEAD TOO HOT message, 113 host handshake setting, 86 humidity requirements, 26 M I idle display setting, 94 images list, 79 initialize Flash memory, 83 initialize memory card, 82 inspect for shipping damage, 25 international safety organization marks, 32 INVALID HEAD message, 111 L label length maximum setting, 76 label top printer cannot detect, 122 setting, 91 labels did not print, 119 lan
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Index 145 146 Index R S T U recycling printer parts, 98 registration problems, 118 relative humidity requirements, 26 remove used ribbon, 59 replacement parts, 98 report shipping damage, 25 reprint mode for reprinting last label, 92 restore factory default settings, 65 network settings, 65 Rewind mode adjust media alignment, 108 liner removal, 106 loading media, 41 media path, 40 print mode use described, 38 selecting, 73 RFID “smart” labels, 33 ribbon adhesive test, 35 determining coated side, 35 l
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Zebra Technologies International, LLC 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A T: +1 847 793 2600 Toll-free +1 800 423 0422 F: +1 847 913 8766 Zebra Technologies Europe Limited Zebra House The Valley Centre, Gordon Road High Wycombe Buckinghamshire, HP13 6EQ, UK T: +44 (0)1494 472872 F: +44 (0) 1494 450103 Zebra Technologies Asia Pacific, LLC 120 Robinson Road #06-01 Parakou Building Singapore 068913 T: +65 6858 0722 F: +65 6885 0838 http://www.zebra.