User's Manual

Maintenance & Troubleshooting 5 - 5
Troubleshooting
SB1
Table 5-1 Troubleshooting the SB1
Problem Cause Solution
SB1 does not turn on. Battery not charged. Charge the SB1.
System crash. Perform a reset. If the SB1 still does not turn on, contact
system administrator. For more information see, Resetting
the SB1 on page 1-5 .
Battery did not charge. Battery failed. Perform a reset. For more information see,
Resetting the
SB1 on page 1-5
.
SB1 removed from
power source while
battery was charging.
Connect power source and begin charging. The battery
requires up to four hours to recharge fully.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below
0 °C (32 °F) or above 40 °C (104 °F).
SB1 does not emit
sound.
Volume setting is low
or turned off.
Increase the volume. See Adjusting the Volume on page
2-13 for more information.
Audio Adapter not
installed properly.
Remove and replace Audio Adapter.
Headset not plugged
into Adapter correctly.
Remove headset plug and insert into Audio Adapter audio
jack.
Speaker Adapter not
installed properly.
Remove and replace Speaker Adapter.
Tapping the screen
buttons or icons does
not activate the
corresponding feature.
Touch screen not
calibrated correctly.
Re-calibrate the screen. See Screen Calibration on page
2-13 .
Battery depleted. Recharge the battery.
The SB1 does not
accept scan input.
Scanning application
is not loaded.
Verify that the SB1 is loaded with a scanning application.
See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between
SB1 and bar code is
incorrect.
Ensure the SB1 is within proper scanning range.
SB1 is not
programmed for the
bar code type.
See system administrator.
Battery is low. Check the battery level. When the battery is low, the SB1
automatically goes into suspend mode.
PRELIMINARY