Users Manual Part 4

Diagnostics and Troubleshooting
Alert and Error States—Alerts and Error Messages
128
P1106464-001 ZT411/ZT421 Color Touch User Guide 5/9/19
STATUS light flashing yellow
Caution • An improperly connected printhead data or
power cable can cause this error message. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead temperature is
approaching its lower
operating limit.
Continue printing while the
printhead reaches the correct
operating temperature. If the
error remains, the environment
may be too cold for proper
printing. Relocate the printer
to a warmer area.
The printhead data cable is not
properly connected.
Call a service technician to
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
STATUS light steady red
PAUSE light steady yellow
Caution • The cutter blade is sharp. Do not touch or
rub the blade with your fingers.
The cutter blade is in the
media path.
Turn off the printer power and
unplug the printer. Inspect the
cutter module for debris and
clean as needed following the
cleaning instructions in Clean
and Lubricate the Cutter
Module on page 110.
There is not enough memory
to perform the function
specified on the second line of
the error message.
Free up some of the printer’s
memory by adjusting the label
format or printer parameters.
One way to free up memory is
to adjust the print width to the
actual width of the label
instead of leaving the print
width set to the default.
Ensure that the data is not
directed to a device that is not
installed or is unavailable.
If the problem persists, call a
service technician.
Display/
Indicator Lights
Possible Causes Recommended
Solutions
HEAD COLD
PRINTING HALTED
CUT ERROR
OUT OF MEMORY
STORING GRAPHIC
OUT OF MEMORY
STORING FORMAT
OUT OF MEMORY
STORING BITMAP
OUT OF MEMORY
STORING FONT
DRAFT