Users Manual Part 4

Diagnostics and Troubleshooting
Service the Printer
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P1106464-001 ZT411/ZT421 Color Touch User Guide 5/9/19
Service the Printer
If you have a problem using the printer, contact your facility's technical or systems support. If
there is a problem with the printer, they will contact the Zebra Global Customer Support
Center at: http://www.zebra.com/support.
When contacting Zebra Global Customer Support, have the following information available:
• Serial number of the unit
• Model number or product name
• Firmware version number
Zebra responds to calls by e-mail, telephone, or fax within the time limits set forth in service
agreements. If your problem cannot be solved by Zebra Global Customer Support, you may
need to return your equipment for servicing and will be given specific directions.
If you purchased your product from a Zebra business partner, please contact that business
partner for support.
Ship the Printer
If you must ship the printer:
• Turn off (O) the printer, and disconnect all cables.
• Remove any media, ribbon, or loose objects from the printer interior.
• Close the printhead.
• Carefully pack the printer into the original container or a suitable alternate container to
avoid damage during transit. A shipping container can be purchased from Zebra if the
original packaging has been lost or destroyed.
Zebra is not responsible for any damages incurred during shipment if an approved shipping
container is not used. Shipping the units improperly can possibly void the warranty.
DRAFT