Users Manual Part 4

143
Diagnostics and Troubleshooting
Troubleshooting—Miscellaneous Issues
5/9/19 ZT411/ZT421 Color Touch User Guide P1106464-001
Printer Parameters Are Not Set As Expected
Issue Possible Cause Recommended Solution
Changes in parameter
settings did not take
effect.
OR
Some parameters
changed unexpectedly.
A firmware setting or command
prevented the ability to change
the parameter.
Check your label formats or the settings of the
software that you use to send formats to the
printer.
If necessary, refer to the Programming Guide for
ZPL, ZBI, Set-Get-Do, Mirror, and WML or call
a service technician. A copy of the manual is
available at http://www.zebra.com/manuals.
A command in a label format
changed the parameter back to
the previous setting.
IP Address Changing
Issue Possible Cause Recommended Solution
My printer reassigns a
new IP address to the
print server after the
printer has been off for
a while.
The settings for your network
are causing the network to
reassign a new IP address.
If the printer changing IP addresses causes issues
for you, follow these steps to assign it a static IP
address:
1. Find out what values need to be assigned to
the IP address, subnet mask, and gateway for
your print server (wired, wireless, or both).
2. Change the appropriate IP protocol value to
PERMANENT.
3. Change the values for the IP address, subnet
mask, and gateway for the appropriate print
server to what you want them to remain.
4. Reset the network by touching Menu >
Connections > Networks > Reset Network
and then touching the check mark to save the
changes.
DRAFT