Users Manual Part 4

Diagnostics and Troubleshooting

Sensor Profile—Sensor Profile

122

P1106464-001 ZT411/ZT421 Color Touch User Guide 5/9/19

Sensor Profile

Tap Diagnostics > Printer Information > Print Sensor Profile to Label to print a sensor profile

image (which will extend across several actual labels or tags). Use the sensor profile image to

troubleshoot the following situations:

• The printer experiences difficulty in determining gaps (web) between labels.

• The printer incorrectly identifies preprinted areas on a label as gaps (web).

• The printer cannot detect ribbon.

Compare your results to the examples shown in this section. If the sensitivity of the sensors

must be adjusted, calibrate the printer (see Calibrate the Ribbon and Media Sensors

on page 92).

Ribbon Sensor Profile (Figure 6) The line labeled

RIBBON (1) on the sensor profile

indicates the ribbon sensor readings. The ribbon sensor threshold setting is indicated by

OUT (2). If the ribbon readings are below the threshold value, the printer does not

acknowledge that ribbon is loaded.

Figure 6 • Sensor Profile (Ribbon Section)

Media Sensor Profile (Figure 7) The line labeled

MEDIA (1) on the sensor profile

indicates the media sensor readings. The media sensor threshold settings is indicated by

WEB

(

2). The media out threshold is indicated by OUT (3).The downward spikes (4) indicate gaps

between labels (the web), and the lines between the spikes (

5) indicate where labels are

located.

If you compare the sensor profile printout to a length of your media, the spikes should be the

same distance apart as the gaps on the media. If the distances are not the same, the printer may

be having difficulty determining where the gaps are located.

Figure 7 • Sensor Profile (Media Section)

DRAFT