User Manual

Troubleshooting
LCD Error Conditions and Warnings
R4Mplus User Guide 91
HEAD OPEN
The printhead is not fully
closed.
Close the printhead.
The ribbon is loaded
incorrectly; it is covering the
head open sensor.
Correctly align the ribbon with the guide
mark on the strip plate before closing the
printhead assembly.
Print method is incorrectly set. Via the front panel, locate the PRINT
METHOD menu item (page 51) and
select thermal transfer mode.
Ensure that the printer driver and/or
software settings are correctly set.
The ribbon is loaded. Remove the ribbon and set the printer to
direct thermal mode. See PRINT MODE
on page 50.
Ensure that the printer driver and/or
software settings are correctly set.
HEAD OVER TEMP
Caution • The printhead is hot and can cause severe burns.
Allow the printhead to cool.
The printhead is over
temperature.
Allow the printer to cool. Printing
automatically resumes when the
printhead elements cool to an acceptable
operating temperature.
HEAD UNDER TEMP
Caution • An improperly connected printhead data or power
cable can cause this error message. The printhead can still be hot
enough to cause severe burns. Allow the printhead to cool.
The printhead is under
temperature.
Continue printing while the printhead
reaches the correct operating
temperature.
The environment may be too cold for
proper printing. Relocate the printer to a
warmer area.
OUT OF MEMORY*
*There is not enough memory
to perform the function shown
on the second line of the error
message.
Insufficient DRAM for the label length,
downloaded fonts/graphics, and images.
Ensure that the device, such as FLASH
memory or PCMCIA card, is installed
and not write protected or full.
Ensure that the data is not directed to a
device that is not installed or available.
Table 14 • Error Conditions and Warnings (Continued)
Error Potential Problem Recommended Solution