User's Manual

Troubleshooting
LCD Error Messages
R110/R170XiIIIPlus User Guide 121
LCD Error Messages
The LCD displays messages when there is an error. This table identifies LCD errors, the
possible causes, and the recommended solutions.
LCD Possible Cause Recommended Solution
RIBBON OUT
Thermal Transfer Mode—
Ribbon is not loaded or is
loaded incorrectly.
Load the ribbon correctly, following directions in
Load Ribbon on page 24
.
Thermal Transfer Mode—
Ribbon is loaded but the ribbon
sensor is not sensing the ribbon.
Adjust the media and ribbon sensors. See Media
and Ribbon Sensor Calibration on page 32.
Direct Thermal Mode—
Ribbon is loaded.
Make sure that ribbon is not loaded and that the
printer is in Direct Thermal Print Mode. See
Selecting Print Method on page 59.
Direct Thermal Mode—
Settings are incorrect.
Make sure the printer driver and software settings
are compatible with Direct Thermal Print Mode.
PAPER OUT
Labels are not loaded or are
loaded incorrectly.
Load the labels correctly. See Load the Printer
on page 20.
Media Sensor is not adjusted
correctly.
Check the position of the media sensors, and
adjust if necessary. See Media and Ribbon Sensor
Calibration on page 32.
Printer is set for non-continuous
labels but continuous labels are
loaded.
• Make sure the labels and the Media Type
settings match. See Setting Media Type
on page 58.
• Make sure the printer driver or software
settings match the label and Media Type
settings.
• Calibrate the printer. For more information,
see Calibrate the Printer on page 31.
HEAD OPEN
The printhead is not fully
closed.
Close the printhead.