User Manual

130 R110/R170XiIIIPlus User Guide
Troubleshooting
Communications Problems
A label format was sent
to the printer but was
not recognized. The
DATA light flashes but
no printing occurs.
The prefix and delimiter
characters set in the printer
do not match the ones in
the label format.
Verify the prefix and delimiter characters. See
Format Prefix Character on page 68
and
Delimiter Character on page 68 for the
requirements.
Incorrect data is being sent
to the printer.
Ensure that ZPL is being used.
Check the communication settings on the
computer. Ensure that they match the printer
settings.
The printer fails to
calibrate or detect the
top of the label.
The printer was not
calibrated for the label
being used.
Perform the calibration procedure in
CANCEL Self Test on page 132.
The printer is configured
for continuous media.
Set the media type to non-continuous media.
See Setting Media Type on page 58.
The driver or software
configuration is not set
correctly.
Driver or software settings produce ZPL
commands that can overwrite the printer
configuration. Check the driver or software
media-related setting.
Problem Possible Cause Recommended Solution