User's Manual Part 2

132 R110PAX4 User Guide 58981L-002 Rev. 1 2/11/05
Troubleshooting
Troubleshooting Checklists
Troubleshooting Checklists
If an error condition exists with the print engine, review this checklist:
 Is there an error message on the LCD? If yes, see LCD Error Messages on page 133 for
more information.
 Is the CHECK RIBBON light on when ribbon is loaded properly, or are non-continuous
labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor
Sensitivity on page 63.
 Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 136.
 Are you experiencing communications problems? If yes, see Communications Problems
on page 139.
If the labels are not printing or advancing correctly, review this checklist:
 Are you using the correct type of labels? Review the types of label in Types of Media
on page 27.
 Review the label- and ribbon-loading illustrations in Load Media on page 32 and Load
Ribbon on page 38.
 Check the position of the media sensor and move if necessary, as shown in Adjust Media
Sensors on page 46.
 Does the printhead need to be adjusted? See Printhead Pressure Adjustment on page 128
for more information.
 Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 63 for more information.
If none of the above suggestions correct the problem, review this checklist:
 Perform one or more of the self-tests given in Print Engine Diagnostics on page 142. Use
the results to help identify the problem.
 If you are still having problems, see Support on page 3 for customer support information.