User's Manual

131
Troubleshooting
RFID Problems
12/2/05 XiIIIPlus/R110Xi/R170Xi User Guide 13383L-002 Rev. A
Poor yields. Too
many RFID tags per
roll are voided.
The RFID labels are not within
specifications for the printer.
The transponder is not in an
area that can be programmed
consistently.
Make sure that the labels meet transponder
placement specifications for your printer.
Contact an authorized Zebra RFID reseller for
more information.
The RFID tags being used are
very sensitive.
Some RFID tags are more sensitive than others.
If the problem persists, consider using a different
tag type.
Incorrect read and write power
levels for the RFID tag type.
Change the power levels (see View or Change
RFID Read Power on page 88 or View or
Change RFID Write Power on page 89).
Radio frequency (RF)
interference from another RF
source.
Do one or more of the following as necessary:
• Move the printer away from fixed RFID
readers.
• Make sure that the media door is closed at all
times during RFID programming.
The printer is using outdated
printer firmware and reader
firmware versions.
Go to http://www.zebra.com/firmware for
updated firmware.
RFID parameters do
not appear in Setup
mode, and RFID
information does not
appear on the printer
configuration label.
The printer was powered
Off (
O) and then back On (I)
too quickly for the RFID reader
to initialize properly.
Wait at least 10 seconds after turning the printer
power off before turning it back on.
1. Turn Off (
O) the printer.
2. Wait 10 seconds.
3. Turn On (
I) the printer.
4. Check for the RFID parameters in Setup
mode or for RFID information on a new
configuration label.
The printer is unable to
communicate with the RFID
reader.
1. Turn Off (
O) the printer.
2. Wait 10 seconds.
3. Turn On (
I) the printer.
4. If the problem persists, you may have a bad
RFID reader or a loose connection between
the RFID reader and the printer. Contact
Technical Support or an authorized service
technician for assistance.
The printer is RFID-ready, but
no reader is installed.
Contact an authorized Zebra RFID reseller to
acquire a reader for your printer.
Table 15 • RFID Problems (Continued)
Problem Possible Cause Recommended Solution