User's Manual

Troubleshooting
RFID Problems
130
13383L-002 Rev. A XiIIIPlus/R110Xi/R170Xi User Guide 12/2/05
RFID Problems
Table 15 identifies problems that may occur with RFID printers, the possible causes, and the
recommended solutions.
Table 15 • RFID Problems
Problem Possible Cause Recommended Solution
The RFID-enabled
printer voids every
label.
The printer is not calibrated for
the RFID label being used.
Manually calibrate the printer (see Calibrate
Media and Ribbon Sensor Sensitivity
on page 70).
The printer is set for the wrong
tag type.
Set the correct tag type using Specify RFID Tag
Type on page 89. If the tag type is not listed, you
may not be able to use the labels with your
printer.
The printer is unable to
communicate with the RFID
reader.
1. Turn Off (
O) the printer.
2. Wait 10 seconds.
3. Turn On (
I) the printer.
4. If the problem persists, you may have a bad
RFID reader or a loose connection between
the RFID reader and the printer. Contact
Technical Support or an authorized Zebra
RFID service technician for assistance.
The settings are incorrect in
your label designer software.
The software settings override the printer
settings. Make sure that the software and printer
settings match.
You are using an incorrect
programming position,
particularly if the tags being
used are within printer
specifications.
Do one or more of the following as necessary:
• Check the programming position being used
with the ^RS command, or the program
position setting in your label designer
software. If the position is incorrect, change
the setting.
• Select RESTORE for the
RFID TAG
CALIB
parameter (see Calibrate RFID Tag
on page 88).
You are sending RFID ZPL
commands that are incorrect.
Refer to the RFID Programming Guide for more
information about the ZPL commands.
Radio frequency (RF)
interference from another RF
source.
Do one or more of the following as necessary:
• Move the printer away from fixed RFID
readers.
• Make sure that the media door is closed at all
times during RFID programming.