User's Manual

Troubleshooting
Print Quality Problems
126
13383L-002 Rev. A XiIIIPlus/R110Xi/R170Xi User Guide 12/2/05
Smudge marks on
labels
Media or ribbon is not designed
for high-speed operation.
Replace supplies with those recommended for
high-speed operation.
Misregistration/skips
labels
The printer is not calibrated. Recalibrate the printer.
Media sensor is not positioned
correctly.
Perform media sensor position adjustment.
Improper label format. Use correct label format.
Misregistration and
misprint of one to
three labels
The platen roller is dirty. See Clean the Printhead and Platen Roller
on page 109.
Media sensor is not positioned
correctly.
Place media sensor in proper position.
Media does not meet
specifications.
Use media that meets specifications.
Vertical drift in
top-of-form position
Normal tolerances of
mechanical parts and printer
modes.
Note • A vertical drift of
± 4 to 6 dot rows
(approximately 0.5 mm)
is within normal
tolerances.
1. Calibrate the printer.
2. Adjust the label top position setting. See
Adjust Label Top Position on page 76.
The printer is out of calibration. Recalibrate the printer.
The platen roller is dirty. See Clean the Printhead and Platen Roller
on page 109.
Vertical image or
label drift
The printer is using
noncontinuous labels but is
configured in continuous mode.
Configure the printer for non-continuous and run
calibration routine, if necessary.
Incorrectly positioned media
sensor.
Ensure the media sensor is properly positioned to
read a single/consistent interlabel gap.
Improperly calibrated media
sensor.
See Calibrate Media and Ribbon Sensor
Sensitivity on page 70.
The platen roller is dirty. Clean the platen roller. See Clean the Printhead
and Platen Roller on page 109.
Improper printhead pressure
settings (toggles).
Adjust the printhead pressure to ensure proper
functionality.
Improperly loaded ribbon or
media.
Verify that the printer is loaded properly.
Incompatible media. Ensure that the interlabel gaps or notches are 2 to
4 mm and consistently placed. Media must not
exceed minimum specifications for mode of
operation.
Table 12 • Print Quality Problems (Continued)
Problem Possible Cause Recommended Solution