User's Manual

Troubleshooting
Troubleshooting Checklists
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13383L-002 Rev. A XiIIIPlus/R110Xi/R170Xi User Guide 12/2/05
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
 Is there an error message on the LCD? If yes, see LCD Error Messages on page 121.
 Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensor Sensitivity on page 70.
 Is the
CHECK RIBBON light on when ribbon is loaded properly, or are noncontinuous
labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor
Sensitivity on page 70.
 Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 124.
 Are you experiencing communications problems? If yes, see Communications Problems
on page 129.
If the labels are not printing or advancing correctly, review this checklist:
 Are you using the correct type of labels? Review the types of label in Types of Media
on page 24.
 Are you using a label that is narrower than the maximum print width? See Set Print Width
on page 60.
 Review the label- and ribbon-loading illustrations in Loading Media on page 30 and
Loading Ribbon on page 36.
 Does the printhead need to be adjusted? See Adjust Printhead Pressure and Toggle
Position on page 48 for more information.
 Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 70 for more information.
If none of the above suggestions correct the problem, review this checklist:
 Perform one or more of the self-tests given in Printer Diagnostics on page 135. Use the
results to help identify the problem.
 If you are still having problems, see Contacts on page 3 for customer support information.