User's Manual

44 P100i User’s Manual 980590-001 Rev. A Draft 1
Troubleshooting
Troubleshooting Procedures
Example • Printing shows very pale or inconsistent results.
Possible Cause:
• Ribbon cartridge have been stored improperly or is damaged.
Solution:
• Change ribbon cartridge and print again.
Possible Cause:
• Cards may not meet specifications
Solution:
• Use a different supply of cards.
Possible Cause:
• Contrast and/or Intensity may be set to values which are too high.
Solution:
• Adjust Contrast and/or Intensity values in software.
Possible Cause:
• Dust or embedded contamination on elements of the Print Head.
Solution:
• Perform a Cleaning of the Print Head (Reference Chapter 4, Cleaning the Print Head)
Example • Printing shows blurry printed image.
Possible Cause:
• Ribbon cartridge may not be correctly positioned.
Solution:
• Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with no
wrinkles.
• Replace ribbon cartridge, making sure it locks in place, and print again.
Possible Cause:
• Ribbon may not be synchronized on the correct color panel position.
Solution:
• Open lid, then close lid to synchronize ribbon.