User's Manual

Troubleshooting
Troubleshooting Procedures
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Example • Small spots appear on the printed card with a non-printed area or a different color.
Possible Cause:
• Contamination on the card surface
Solutions:
• Check that cards are stored in a dust free environment
• Use a different supply of cards
Possible Cause:
• Cleaning roller not installed
• Dust inside the printer and/or dirty Cleaning Roller
Solutions:
• Perform a Cleaning of the printer (reference Chapter 5)
• Check that the protective cover was removed from the ribbon cartridge cleaning roller
(reference Chapter 3).
• Replace the cleaning roller located at the front of the printer (reference Appendix B).
Example • There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause:
• Ribbon cartridge is not correctly positioned.
Solutions:
• Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that
there are no wrinkles in the ribbon.
• Replace ribbon cassette.
Possible Cause:
• Print Head is dirty.
Solutions:
• Clean the Print Head
Possible Cause:
• Print Head elements are damaged (e.g., scratched or burnt).
Solutions:
• Call Zebra Customer Service for Print Head replacement information.