User's Manual

12 MPM-100
Troubleshooting
Symptom Cause Action
MPM-100 does not turn on. Battery not charged. Fully charge the MPM-100.
MPM-100 display does not
show correct or readable
information.
Battery not charged. Recharge the battery.
System error. Turn the MPM-100 off and then on. If problem
still occurs, contact support.
Display is blank. Battery not charged. Recharge the battery.
System error. Turn the MPM-100 off and then on. If problem
still occurs, contact support.
Keypad does not respond. MSR not swiped correctly.
Smart card not inserted properly.
Check the device display. If it displays the wrong
character or nothing at all when a key is
pressed, follow the steps outlined in MSR and
Smart card transaction errors.
MSR transactions fails to
process.
Swipe was done incorrectly. Re-swipe card.
Ensure card is aligned properly.
Smart card transaction fails to
process.
Smart card inserted incorrectly. Insert the card with the contacts facing the back
of the MPM-100.
Smart card removed before
transaction completed.
Re-insert Smart card and remove when
instructed.
Ensure SAM cards are installed
correctly.
Re-install SAM cards.
Message “Device is tampered”
displays on the screen.
A tamper event has occurred. Return the MPM-100 for service.
Message “System Error”
displays on the screen.
MPM-100 system error has occurred. Turn MPM-100 off and turn on. If message still
appears, contact support.
Message “Call Service Center”
displays on the screen.
MPM-100 not functioning. Contact support.
QRG.fm Page 12 Friday, October 14, 2011 3:24 PM
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