User's Manual

2 - 28 MPact Location & Analytics Hardware Installation Guide
7. Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry before applying
power to cradle. If the temperature is low and the humidity is high, a longer drying time is required. Warm temperatures
and dry humidity require less drying time.
2.12.3 Troubleshooting
Refer to the following to troubleshoot issues with charging badges in the charger cradle:
Issue Solution
Cradle is not receiving power Ensure the power cable is connected securely to both the
cradle and its AC power source
The badge is not fully seated in the cradle Remove and re-insert the badge into the cradle, ensuring it is
correctly seated
The badge was placed in the cradle upside down Remove the badge from the cradle and re-insert in its proper
orientation
All badges are in the cradle correctly, the cradle is
plugged in, but none of the badges are charging
Unplug the cradle and plug back in again
Badge battery is faulty Verify other badges charge properly. If so, contact system
administrator.