Installation Guide

MPact Location & Analytics Hardware Installation Guide
38 MN-002947-01
2.13.5 Troubleshooting
Refer to the following to troubleshoot issues with charging badges in the charger cradle:
Issue Solution
Cradle is not receiving power Ensure the power cable is connected securely to both the
cradle and its AC power source
The badge is not fully seated in the cradle Remove and re-insert the badge into the cradle, ensuring it
is correctly seated
The badge was placed in the cradle upside down Remove the badge from the cradle and re-insert in its
proper orientation
All badges are in the cradle correctly, the cradle is
plugged in, but none of the badges are charging
Unplug the cradle and plug back in again
Badge battery is faulty Verify other badges charge properly. If so, contact system
administrator.