User's Manual

33
MZ Series User Guide
• Clean printhead.
• Ensure Media Cover is properly closed and latched.
5. No print:
• Replace battery.
• Check cable to terminal.
• (Wireless units only) Restore wireless connection.
6. Reduced battery life:
• Check battery date code — if battery is one to two years
old, short life may be due to normal aging.
• Recharge or replace battery.
7. Flashing Amber indicator:
• Check that media is loaded and that printhead is closed and
securely latched.
• If media is present and latch is closed, indicates that no
application is present or application is corrupted. Program
must be re-loaded.
8. Communication Error:
• (Wireless units only) Check that media is loaded, head is
closed and blue communication link light is on.
• Replace cable to terminal.
9. Label Jam:
• Open media cover.
• Generously apply alcohol to Printer in area of jammed
label.
10. Battery Pack Is Hard to Install
• Do not force the battery into place. Verify you have not
pinched any wires between the battery and the printer.
• Verify you are plugging the battery connector into the
printer correctly.
Resetting an MZ Series Printer
If the printer has locked up and is not responding to any operator inputs or
external commands, either from a connected terminal or from a linked LAN,
you can perform a forced reset as follows:
1. Open the media compartment and remove any media.
2. Press the Feed button and hold it approximately ten seconds until the
Power, Communications and Error indicators turn off and stay off.
3. After the three indicators turn off wait ten more seconds and press the
Power button. The Printer will restart and normal operation can resume.