User's Manual

57
RW Series User Guide
continued
Troubleshooting Topics
1. No power
•Checkthatbatteryisinstalledproperly.
•Rechargeorreplacebatteryasnecessary.(
Always dispose
of used batteries properly. Refer to Appendix E for more
information on proper battery disposal.)
2. Media does not feed:
•EnsureMediaCoverisproperlyclosedandlatched.
•Checkmediasupportsforanybinding.
3. Poor or faded print or flashing icon:
•Cleanprinthead.
•Checkbatteryandrechargeorreplaceasnecessary.
•Checkqualityofmedia.
4. Partial/missing print:
•Checkmediaalignment.
•Cleanprinthead.
•EnsureMediaCoverisproperlyclosedandlatched.
5. Garbled print:
•Checkbaudrate.
6. No print:
•Checkbaudrate.
•Replacebattery.Always dispose of used batteries
properly. Refer to Appendix E for more information on
proper battery disposal.
•Checkcabletoterminal.
•Wirelessunits(Bluetoothor802.11b/g)only:EstablishRF
Link.RestoreLANassociativityon802.11b/gwirelessunits.
•Invalidlabelformatorcommandstructure—putprinterin
Communications Diagnostic (Hex Dump) Mode to diagnose
problem (refer to Troubleshooting Tests section).
7. Reduced battery life
•Checkbatterydatecode—ifbatteryisonetotwoyears
old, short life may be due to normal aging.
•Replacebattery.(Always dispose of used batteries
properly. Refer to Appendix E for more information on
proper battery disposal.)
8. Flashing icon:
•Noapplicationorapplicationcorrupted:reloadprogram.
•Flashingindicatorisnormalwhiledataisbeingreceived.