User's Manual

62
QL Plus Series User Guide
Troubleshooting Topics
1. No power
•Checkthatbatteryisinstalledproperly.
•Rechargeorreplacebatteryasnecessary.
 Alwaysdisposeofbatteriesproperly.RefertoAppendixEformore
informationonproperbatterydisposal.
2. Media does not feed:
•Besureprintheadisclosedandlatched.
•Checkspindleholdingmediaforanybinding.
•Ifunitisequippedwithlabelpresencesensor:  
Ensure most recently printed label is removed.
Also ensure label sensor is not blocked.
3. Poor or faded print or flashing:
•Cleanprinthead.
•Checkbatteryandrechargeorreplaceasnecessary.
Always dispose of batteries properly. Refer to Appendix D
for more information on proper battery disposal.
•Checkqualityofmedia.
4. Partial or missing print:
•Checkmediaalignment
•Cleanprinthead.
•Ensureprintheadisproperlyclosedandlatched.
5. Garbled print:
•Checkbaudrate.
6. No print:
•Checkbaudrate.
•Replacebattery.
•Checkcabletoterminal.
•EstablishRFLink(Wirelessunitsonly)and/orrestoreLAN
associativity (Printers with WLAN radios only).
•Invalidlabelformatorcommandstructure.Placeprinterin
Communications Diagnostic (Hex Dump) Mode to diagnose
problem.
7. Reduced battery charge life
•Checkbatterydatecode—ifbatteryisonetotwoyears
old, short charge life may be due to normal aging.
•Reconditionbattery.
•Replacebattery.