User's Manual

7 - 6 MC65 User Guide
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
MC65 removed
from cradle or
disconnected from
host computer
during
communication.
Replace the MC65 in the cradle, or reattach the communication
cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the MC65 Integrator Guide for details.
No sound. Volume setting is
low or turned off.
Adjust the volume. See Adjusting Volume on page 2-12.
MC65 shuts off. MC65 is inactive. The MC65 turns off after a period of inactivity. If the MC65 is
running on battery power, set this period from 1 to 5 minutes, in
one-minute intervals. If the MC65 is running on external power, set
this period to 1, 2, 5, 10, 15, or 30 minutes.
Check the Power window by selecting
Start > Settings > System
tab and tapping the
Power icon. Select the Advanced tab and
change the setting for a longer delay before the automatic shutoff
feature activates.
Battery is depleted. Replace the battery.
Battery is not
inserted properly.
Insert the battery properly. See Installing the Battery on page 1-6.
Tapping the window
buttons or icons does
not activate the
corresponding
feature.
Screen is not
calibrated correctly.
Re-calibrate the screen. Press Blue key - Backspace key or tap
Start > Settings > System tab > Screen icon > Align Screen
button.
The system is not
responding.
Warm boot the system. See Resetting the MC65 on page 2-16.
A message appears
stating that the MC65
memory is full.
Too many files
stored on the
MC65.
Delete unused memos and records. If necessary, save these
records on the host computer (or use an SD card for additional
memory).
Too many
applications
installed on the
MC65.
Remove user-installed applications on the MC65 to recover
memory. Select Start > Settings > System tab and tap the
Remove Programs icon. Select the unused program and tap
Remove.
The Charging/Battery
Status LED flashes
with the Power button
is pressed and the
MC65 does not turn
on.
The MC65’s battery
is low.
Recharge the battery.
Table 7-1 Troubleshooting the MC65 (Continued)
Problem Cause Solution
Preliminary