User's Manual
Table Of Contents
- _
- Chapter 1: Product Introduction
- HotZone Duo Infrastructure Devices
- IAPs and MWRs within a HOTZONE DUO Wireless Network
- HotZone Duo Infrastructure Device Specifications
- Chapter 2: Infrastructure Device Installation
- Software Requirements
- MWR and IAP Hardware Installation Notes
- _
- Equipment Specification
- Ports and Connections
- Operator Supply List
- Optional Antennas
- HotZone Duo Infrastructure Device Label
- Infrastructure Device MAC Address Table
- Infrastructure Device Assembly
- Infrastructure Device Deployment and Installation
- Grounding Considerations
- Assembling the IAP and the MWR Device
- Initial Infrastructure Device Configuration Information
- Device Connectivity Testing
- Chapter 3: Device Configuration
- Adding an Infrastructure Device in MeshManager
- Chapter 4: License Information
- Motorola End User License Agreement
- _
- Third Party Licensing Agreements
- OpenSSL - Copyright and License Information
- XSupplicant version 1.2.3 - Copyright and License Information
- Hostapd - Copyright and License Information
- Chapter 5: Customer Information
- Customer Service Information
- Obtaining Support
- System Information
- Return Material Request
- Radio Products and Services Division
- Radio Products and Services Division Telephone Numbers
- Returning System Components to Motorola
- Returning FREs
- Chapter 6: Certification and Safety Information
- FCC Regulatory Information
- Federal Communications Commission (FCC) Statement:
- FCC RF Radiation Exposure Statement
- Safety Information for the HOTZONE DUO Products
- Safety Certification
Chapter 5: Customer Information
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July 2006
• Serial number(s) of the device(s) or component(s) requiring support
• A written description of the symptom or observation of the problem:
- When did it first appear?
- Can it be reproduced?
- What is the step-by-step procedure to cause it?
• Do other circumstances contribute to the problem? For example, changes in weather or
other conditions?
• Maintenance action preceding problem:
- Upgrade of software or equipment
- Change in the hardware or software configuration
- Software reload - from backup or from CD-ROM (note the version and date)
Return Material Request
After collecting system information, contact the Motorola System Support Center for assistance or to
obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities (FREs):
North America: 800-221-7144
Radio Products and Services Division
The Radio Products and Services Division is your source for manuals and replacement parts.
Radio Products and Services Division Telephone Numbers
The telephone numbers for ordering are: (800)-422-4210 (US and Canada orders)
The fax numbers are: (800)-622–6210 (US and Canada orders)
The number for help identifying an item or part number is (800)-422-4210; select choice “3” from the
menu
Returning System Components to Motorola
Motorola's service philosophy is based on field replaceable entities (FREs). FREs are system
components identified by Motorola to be returned to Motorola for repair.
Returning FREs
Return faulty FREs to Motorola for repair. When you return an assembly for service, follow these best
practices:
• Place any assembly containing CMOS devices in a static-proof bag or container for
shipment.
• Obtain a return authorization (RA) number from the Motorola System Support Center.