User's Manual
Table Of Contents
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- Chapter 1: Product Introduction
- HotZone Duo Infrastructure Devices
- IAPs and MWRs within a HOTZONE DUO Wireless Network
- HotZone Duo Infrastructure Device Specifications
- Chapter 2: Infrastructure Device Installation
- Software Requirements
- MWR and IAP Hardware Installation Notes
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- Equipment Specification
- Ports and Connections
- Operator Supply List
- Optional Antennas
- HotZone Duo Infrastructure Device Label
- Infrastructure Device MAC Address Table
- Infrastructure Device Assembly
- Infrastructure Device Deployment and Installation
- Grounding Considerations
- Assembling the IAP and the MWR Device
- Initial Infrastructure Device Configuration Information
- Device Connectivity Testing
- Chapter 3: Device Configuration
- Adding an Infrastructure Device in MeshManager
- Chapter 4: License Information
- Motorola End User License Agreement
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- Third Party Licensing Agreements
- OpenSSL - Copyright and License Information
- XSupplicant version 1.2.3 - Copyright and License Information
- Hostapd - Copyright and License Information
- Chapter 5: Customer Information
- Customer Service Information
- Obtaining Support
- System Information
- Return Material Request
- Radio Products and Services Division
- Radio Products and Services Division Telephone Numbers
- Returning System Components to Motorola
- Returning FREs
- Chapter 6: Certification and Safety Information
- FCC Regulatory Information
- Federal Communications Commission (FCC) Statement:
- FCC RF Radiation Exposure Statement
- Safety Information for the HOTZONE DUO Products
- Safety Certification
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July 2006
Chapter
5
Chapter 5: Customer Information
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This chapter provides information about how to obtain customer service support from Motorola and
describes the type of information you should have available prior to making the support call.
Customer Service Information
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If you have read this document and made every effort to resolve installation or operation issues
yourself and still require help, please contact Motorola System Support Center (SSC) using the
following contact information:
Hours of Operation
7 days a week, 24 hours
Technical Support: 800-221-7144 (USA)
Obtaining Support
Motorola provides technical support services for your system and recommends that you coordinate
warranty and repair activities through the Motorola System Support Center (SSC). When you consult
the Motorola SSC, you increase the likelihood that problems are rectified in a timely fashion and that
warranty requirements are satisfied. Check your contract for specific warranty and service information.
System Information
To be provided with the best possible opportunity for support, collect the following system information
and have it available when obtaining support.
• Location of the system
• Date the system was put into service
• Software or firmware version information for components of your system