User's Manual

6 - 2 FX Series RFID Readers Integrator Guide
Cannot log in to the terminal based
Administrator Console .
The web based
Administrator Console is in
use for that reader.
Log out of the web based console and restart the
terminal software to re-attempt log in.
Certain real time applications are no
longer functional.
The node address was
changed, the IP address, or
other reader configuration
parameter(s) using the
Administrator Console , and
the application expects the
previous configuration.
Update the settings within the application. Refer to
the application manual.
The user closed the browser
without logging out of the
Administrator Console , so
other applications cannot
connect to the reader.
Log out of the
Administrator Console .
Cannot log into
Administrator
Console
.
User forgot the password. Press and hold the reset button for more than 5
seconds. This resets the reader configuration to
factory defaults, including the password.
Unable to add SNTP server, reader
returning error
SNTP server not reachable.
SNTP server name not
resolvable via DNS server.
DNS server not reachable.
Ensure SNTP server is reachable.
Ensure DNS server name is configured in TCP/IP
configuration.
Ensure DNS server is reachable.
Operation failed A user operation did not
complete, typically due to
invalid input.
Validate all the inputs and then retry the operation.
If it is not successful, see
Service Information on
page xi
.
Invalid User Name and/or
Password - Try again
The User Name and/or
password were not found in
the system, or do not match
the current user registry.
Accurately retype login information. If this is not
successful, contact Service (see
Service
Information on page xi
).
Session has Timed-out - Log in
again
The current session was
inactive beyond the time-out
period, so the system
automatically logged out.
Log in again. As a security precaution to protect
against unauthorized system access, always log
out of the system when finished.
User Name is not correct 1. The User Name does not
match the current user
registry (may be illegal
characters, too long, too
short, unknown or
duplicate.)
2. User forgot the user ID.
1. Accurately retype the User Name.
2. Contact Service (see
Service Information on
page xi
)
Table 6-1 Troubleshooting (Continued)
Problem Possible Causes Possible Solutions