User's Manual

3 - 6 Symbol DS6878 Product Reference Guide
Host Displays
Host displays scanned data
incorrectly.
Digital Scanner is not
programmed to work with the
host.
Ensure the proper host is selected.
Scan the appropriate host type
programming bar code.
For RS-232, ensure the digital
scanner’s communication parameters
match the host’s settings.
For a USB HID keyboard or Keyboard
Wedge configuration, ensure the
system is programmed for the correct
keyboard type and language, and turn
off the CAPS LOCK key.
Ensure editing options (e.g., ADF,
UPC-E to UPC-A Conversion) are
properly programmed.
Check the digital scanner’s host type
parameters or editing options.
Trigger
Nothing happens when the trigger is
pulled.
No power to the digital scanner. Check the system power. If the
configuration requires a power supply,
re-connect the power supply.
Check the battery. Ensure that end cap
to battery chamber is secured.
Interface/power cables are loose. Check for loose cable connections and
re-connect cables.
Digital Scanner is disabled. For Synapse or IBM-468x mode,
enable the digital scanner via the host
interface.
The laser aiming or illumination does
not appear when the trigger is
pulled.
No power to the digital scanner. Check battery and charging contacts;
ensure that end cap to battery chamber
is secured; ensure all power and cable
connections to cradle are secure.
Interface/power cables are loose. Check battery and charging contacts;
ensure power and cable connections to
cradle are secure.
Table 3-1 Troubleshooting (Continued)
Problem Possible Causes Possible Solutions
NOTE If after performing these checks the symbol still does not scan, contact the distributor or contact Motorola
Enterprise Mobility Support. See page xix for contact information.