User's Manual

Troubleshooting
Unusual Noises/Unreported Events
980541-003 Rev. B Zebra P630i & P640i Card Printer User’s Manual 95
K (Black) panel sticks to card
• Printhead running too hot. Can happen after head replacement if head resistance
incorrectly entered through printer driver. Contact Zebra Customer Service.
• Black panel density and/or preheat set too high. Contact Zebra Customer Service.
• Check ribbon take-up and supply torques. Contact Zebra Customer Service.
• Color image printing with K (black) panel. Check selections made in Printing
Preferences; see “K (Black) Panel Tab” on page 67.
Loud rattling/screeching from card transport
• Card has fallen onto truck drive belt, and is jammed at some point. Open cover,
remove all cards from hopper. Remove jammed card if accessible. Look for card in
the transport bed. Using card transport knob, hand-crank truck to push card into one
of two areas for easy removal - under hopper, or under flip station (lift carrier for
access, then push it down again).
Rattling noise every 10 cards
• Cleaning cassette not firmly engaged.
• Cleaning cassette broken or cassette halves separated.
• Cleaning cassette cannot rotate upward to disengage from the cleaning roller.
Completely unexpected print results
• Color ribbon out, or nearly out. Replace ribbon; “Installing the Ribbon” on page 15.
• Main cover opened during a print job. Open and close main cover, then press
RIBBON to re-sync ribbon. Reprint last job.
• Color ribbon panels out of sync, see previous action.
• Color ribbon not advancing consistently. Color ribbon supply and/or take-up cores not
engaging properly on spindles.
• Front (color side) of card printed with black. Open and close main cover, then press
RIBBON to re-sync ribbon.
• Inconsistent color, very faint printing. Printhead not pressing on ribbon. Contact
Zebra Customer Service.
• Color ribbon torn, or jamming intermittently. Clear jam. Pull out more from supply
roll and reattach to take-up roll.