User's Manual

90 Zebra P630i & P640i Card Printer User’s Manual 980541-003 Rev. B
Troubleshooting
Print Quality Problems
Example • No printing on the card.
• Possible Cause:
Ribbon may not be installed in the printer.
Solution:
Check for ribbon in the printer.
• Possible Cause:
Cards may not meet specifications.
Solution:
Use a different supply of cards.
• Possible Cause:
Cable on printhead may be disconnected.
Printhead elements may be scratched or burnt.
Solution:
Contact Zebra Customer Service for printhead repair or replacement information.