User's Manual

980541-003 Rev. B Zebra P630i & P640i Card Printer User’s Manual 83
7
Troubleshooting
Most of the problems described in the following pages are correctable by the user, but please
note there is the potential for unexpected results if the procedures are not followed carefully. If
in doubt, call Zebra Technical Support.
Before calling for technical support, do the following:
• Check all cable connections, including power.
• Check that the power switch is
ON.
• Unless you hear noises suggesting a card jam condition, try power cycling: switch OFF,
wait 15 seconds, then switch
ON.
• Open the main cover, then look for obvious problems, such as a card where it should not
be, media outages or misfeeds (color ribbon, laminate, cleaning cassette).