User guide

249
End User Licence Agreement
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In New Zealand, these
guarantees cannot be modi ed nor excluded by any contract, except in those circumstances contemplated by section 43(2) of the New Zealand
Consumer Guarantees Act.
Software provided on an ‘as is’ basis:(a) Except as required by the Consumer Guarantees, Reckon provides the Software to you on an “as
is” basis and without any representations by Reckon or any of its authorised distributors regarding the use, performance or results of
the use, of the Software.
Defects in media(b) : In addition to any rights and remedies you have under the Consumer Guarantees, Reckon warrants that the media
on which the Software is recorded is free from defects in manufacture for a period of 90 days from the date of delivery (for on-line
purchases) or 90 days from the date of purchase (for in-store purchases). During this period, subject to clause 7(c), Reckon will
replace any defective media on which the Software was supplied and any Software on that media, free of charge, unless you caused
damage to the media due to poor handling.
To make a claim under clause 7(b), you must:(c)
email [e-mail] with the subject line ‘warranty claim’, and include the following:(i)
in the body of the email, provide the IKC, detail the fault and whether a workaround has been provided by a member of (A)
Reckon’s support team; and
provide a copy of the receipt or proof of purchase and payment(B)
Once Reckon receives the information, Reckon will provide a preliminary assessment of the claim and contact you to advise.
Software assessed on a preliminary basis to be defective by Reckon will be replaced by Reckon and sent to you at Reckon’s cost.
No guarantee that Software will be error free or that its use will be uninterrupted(d) : While Reckon has endeavoured to make sure that the
Software works substantially as per the speci cations published by Reckon from time to time, except as required by the Consumer
Guarantees, Reckon does not guarantee that the Software will work on all computer hardware platforms or con gurations and
makes no warranty that the Software will be error free or that its use will be uninterrupted.
Internet access, telecommunications networks,  rewalls and security(e) : Except as required by the Consumer Guarantees, Reckon does not
guarantee connections to its online activation server as these may be dependent upon third party networks and security measures
over which Reckon has no control.