User guide

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End User Licence Agreement
5. TECHNICAL SUPPORT
Period when technical support is available: Reckon will provide technical support for the Software only (and for the avoidance of (a)
doubt this does not include support for third party hardware or software, which remains the responsibility of the relevant third
party), during the following periods:
in the case of a subscription version of the Software, during the period for which you have paid the relevant subscription fees (i)
(unless further releases of the Software in question are discontinued); and
in the case of a full version of the Software, there is a ‘sunset period’ during which technical support may not be available for that (ii)
version. The sunset period for a version will commence on the earlier of:
2 years after the date on which you  rst installed the version on your computer; or(A)
the date Reckon releases the second successive Upgrade to that version.(B)
For further explanation of Reckon’s sunset policy please go to http://www.reckon.com.au.
What is included as part of technical support: Reckon will provide technical support in accordance with its then current technical (b)
support policy, which may include:
as contemplated by clause 4, the technical support required to reactivate the Software or to issue a replacement registration key (i)
code (for example, when you verify your licence details, renew a subscription or if you need to reinstall the Software);
provision of telephone help desk support services; (ii)
access to technical information about the software contained on Reckon’s website; and(iii)
the ability for you to download Updates,(iv)
but it does not include provision of Upgrades of the Software. For further explanation of Reckon’s technical support policy please go to http://
www.reckon.com.au
Fees(c) : Clause 4(d) sets out the circumstances when you will (and when you will not) be required to pay charges for the technical
support to reactivate your Software (including when you wish to reinstall the Software) or for Reckon to issue a replacement
registration key code.
For all other technical support, Reckon may charge you a fee in accordance with its then current technical support policy.