User guide

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Dealing with Missed Messages
If your POS system is o ine for any reason and during that time there were scheduled messages to be sent, those
SMS messages will not be sent at the scheduled time.
When your POS system is back online and you log into POS Administrator, you will receive a message stating that
there are scheduled messages which could not be sent.
These messages are highlighted red in the Missed SMS window for you to review. You must send these messages
immediately or they will be deleted from the schedule.
For more information on missed SMS, refer to the POS Administrator help.
Viewing the SMS Message Log
The SMS Log shows you the date and time the message was sent as well as the status of your SMS messages. It also
displays whether the customer has replied to that particular SMS message and the content of their reply.
For more information on the SMS Log, refer to the POS Administrator help.
Using Reckon SMS in POS Terminal
When you have enabled Reckon SMS and set up your preferred options in POS Administrator, you can start sending
messages from Appointment Manager.
If you have selected to send your SMS messages automatically, whenever you create a new appointment/
reservation or edit an existing one an SMS will be sent to that customer with the default text that you set up in POS
Administrator.
If you have selected to send your SMS messages manually, whenever you create a new appointment/reservation or