User guide

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Working with POS Terminal
A Cash Out can’t be performed in conjunction with a refund for EFTPOS. This must be
a separate transaction. If a Cash Out is to be reversed this must also be performed as a
separate transaction.
Applying a cash out reversal
Click the 1. Refund (F7) function key.
Enter the amount to be reversed.2.
Click the 3. Tender EFT (F10) function key. The negative amount is sent to the EFTPOS terminal.
Follow the prompts on the EFTPOS terminal to swipe the card, select the account type and enter the pin number 4.
(if required).
If the transaction is approved on the EFTPOS terminal press 5. OK/Yes to complete the transaction.
Applying a refund and exchange
Click the 1. Refund (F7) function key.
Enter the item to be refunded by product number, scan, barcode entry or product search.2.
Enter the items to be purchased or exchanged for.3.
Press the 4. Subtotal (space bar) function key. POS Terminal calculates who owes whom.
If the subtotal is negative, you must refund the customer.5.
If it is positive, the customer must pay you the outstanding amount.
Click the appropriate tender function key with which you refund the customer or press the tender key with 6.