Specifications

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5.TECHNICALSUPPORT
LocatetheWi‐ExCarExtenderserialnumberonthebottomoftheAmplifierUnitbefore
calling.Theserialnumbermustbeavailabletoauthorizetechnicalsupportand/or
establishareturnauthorization.Forinstallationtechnicalsupport,contactyourdealer.
Forsystemwarrantyissues,contactWi‐ExSupportbetweenthehoursof
8:30AMand
5:30PMEST,Mon‐Fri,at1‐800‐871‐1612orvisitourtechnicalsupportwebsiteat
http://www.wi‐ex.com.TheWi‐ExCarExtendersystemmustbeusedwithWi‐Ex
authorizedequipment.ThetechnicalsupportteamwillonlysupportWi‐Exauthorized
equipment.Contactyourdealer
forquestions.
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6.TROUBLESHOOTING
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IgetaRedLEDontheAmplifier–
IfyouarereceivingaRedLEDevenaftertryingdifferentAntennapositions,turnthe
poweroffandonagain.IftheAntennasareconnectedandtooclosetoeachother
whentheAmplifieristurnedon,itwillbeimpossible
toachieveaGreenLED.
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IftheLEDisnotlighted
MakesurethereispowerbeingsuppliedtotheUnit.Ensurethe12VDCCLAdapter
switchisintheONposition.
i. CheckandseethattheRedLEDontheAmplifierisON.
Ifnot,thereisnopowerattheplug.
ii. DisconnectthepowerattheUnitandreconnect.FliptheON/OFFswitchonthe
12VDCCLAdapter.
iii. MakesuretheconnectorisproperlyconnectedtotheAmplifierUnit.
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Istillcan’tmakeorreceiveacallonmycellphone.I’mnotgettinganysignal–
AcellularsignalisstillrequiredoutsidethevehiclefortheAmplifierUnittowork.
Thiscannotgenerateacellularsignalwhennoneexists.Thiscanonlyamplifyan
existingsignal.
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Idroppedacall–
Therearemanyfactorswhichcanaffectcellularcalls,forexample,ifthecellularsignal
becomessoweakthatitcannotbeamplified,thecallwillbedropped.
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TheLEDstaysonevenafterIturnthecaroff–
Whenusingavehicle’s12VPort,somevehiclesmaystillprovidepowerwiththeignition
off.Inthiscase,the12VDCCLAdapter’sSwitchmustbeintheOFFpositionortaken
outofthe12VPort
topreventthecarbatteryfrombeingdrained.
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IgetaGreenLED,butthesignalonmycellphonedoesnotincrease–