User manual

Z020 EVDO Modem (User Manual)
Zapp The Next Generation Network 33/36
A: This means that USB modem and the computer are not connected properly. Please double check
whether USB modem is connected properly to the computer.
Q: During the running of the program, an error message appears and the program halts.
A: The actual connection of USB modem and computer has been disconnected. Please check whether
the cable is dismounted, cable is disconnected or USB modem power has been turned off. Then try to
reconnect the modem.
Q: Cannot make a call
A: Voice call service is not available with the Z020 modem in Zapp network.
Q: The program has ended but the USB modem power is turned off.
A: The power of USB modem is not controlled by the program. The point USB modem turns on
automatically is when USB cable is connected to the PC/Notebook. In order to turn off the modem,
press ON/OFF button for at least 5 seconds.
Q: I tried to turn-on the modem by pressing ON/OFF button but unsuccessful.
A: Please dismount the battery and disconnect the USB cable, then remount the battery and connect the
USB cable. If the power is still not on, please contact A/S center for further information.
Q: Zapp Internet Express program displays “DB xxxx Error” message and terminates.
A: Zapp Internet Express program uses mdb format type of database file. This type of format is
preinstalled when using Windows XP, Windows 2000 OS in a computer. However, this type of
database file has been removed by some other program.
Need to update following two (2) files from Microsoft site:
1. MDAC : <http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-
b037-185d0506396c&DisplayLang=en>
2. Jet Engine 4.0: