User guide

work for any reason, set the resolution to low, save your session, restart ZScan

and try to open it.

I am experiencing slow frame rates when scanning.

I am experiencing display problems when using ZScan.

ZScan requires high system performances. Please make sure that you are not

running your laptop computer on battery power and that you are any possible

power saving options in the computer and video card settings are turned off or

configured for maximum performance.

Windows Vista Users

ZScan 3D display is using the OpenGL technology. In Windows Vista, Microsoft

does not natively support that technology. Video cards manufacturer are now

responsible for the OpenGL support. Drivers are at an early stage and major

video card manufacturers are still reporting problems under Vista.

Latest available Windows Vista drivers for the laptops sold with our systems are

available for download on our website for customers under maintenance. Please

install those drivers if you are using our laptops under Vista to ensure best

possible performances.

My scanner refuses to calibrate.

First, make sure that you are scanning your calibration plate properly. You can

also check for any reflective object as far as 2 feet around the plate on each side.

You can also try to "Reset" your Configuration File by using the Default button in

the Calibration Window.

The "Power" LED on the scanner does not turn on even when I connect it.

First, make sure that the power supply is connected properly in the power source

and in the PCMCIA card. If the LED still does not turn on, check for any damage

on the power supply connectors and wires. You can also check your Fire Wire

cable for any connection problem.

I can't see the "3D Imaging Devices in Windows Device Manager.

This may be a connection problem with your scanner. Please check every link of

the connection chain and make sure it is well connected. If possible, try isolating

the portion of the link that seems problematic. Contact customer support with all

this information and your scanner's serial number.