User`s manual

ZPrint™ Software Manual Troubleshooting

11/30/09

10 Troubleshooting

If you should experience any problems using your ZPrint software, look through the topics here for solu-

tions. If you still have trouble, contact your local service provider. Online, you can find our Knowledge Base

in the Support section of our Web site at zcentral.zcorp.com.

The Troubleshooting topics covered in this sectio9n are as follows:

• Section 10.1 “The ZPrint Software Crashes”

• Section 10.2 “Black Area on Screen”

• Section 10.3 “Errors with E-mail Notification”

• Section 10.4 “Errors When Printing”

10.1The ZPrint Software Crashes

Review the following sections if you experience a software crash or problems rendering in these situations:

• When opening or importing a part

• During a Make Label, Make Fixture, or Make Solid operation

10.1.1 Artifacts with Rendering or Labeling

These problems may be due to heavy use of Open GL drivers or there may be some interference with

the Open GL driver. To correct these problems, try the following steps:

• Update Drivers

Make sure you have the latest drivers installed for your graphics hardware. Check the hardware

manufacturer’s Web site for details.

• Set Hardware Acceleration

Do not change the hardware acceleration setting for your graphics hardware. Leave the setting at

either the factory default, or at the highest acceleratiion level.

• Downsample Textures

This is found under Settings > General Preferences, on the Rendering tab. This allows you to

specify the level at which very large, detailed textures will be downsampled (simplified). If you

have large textures applied to your parts, this can speed up your display performance.

Note that this applies only to the part as it is displayed on the screen, and does not affect how the

part actually prints.

• Set Fast Rendering

Set ZPrint to use Fast Rendering for what’s currently displayed by selecting View > Fast Render-

ing. You may also want to change the default Fast Rendering settings to reduce the number of

facets being displayed. These are found under Settings > General Preferences, on the Render-

ing tab.

If the above steps do not solve the problem, please contact your local Reseller, or visit the Support section

of our Web site at zcentral.zcorp.com.